Services

Saguaro Network is ready to handle all of your audio video communication needs, ranging from large implementations down to small fixes and tasks

Design

Design custom audio video communication systems to fit both your needs and your budget.

Project Management

Program management to manage those long-term and daily details in order to keep the project on schedule.

Engineering

Engineer your audio, video, network, and control systems to integrate seemlessly together and with your other equipment. Engineering documentation is included to assist with future changes and troubleshooting.

Programming

Crestron and AMX touch panel control system custom designed for each project. Integrated logos and colors truely make the control system uniquely your.

In-House Fabrication

Equipment is assembled and installed into racks then configured, and tested in our shop to make sure everything is defect-free before it arrives at your location. This also minimizes the amount of time needed to shut down the room for installation.

Installation

On-site field engineers arrive at your site to install all equipment, cables and connectors using best practices. The final run-through of the system with the customer and the system is handed over for use.

Documentation

Documentation including: touch panel control system source code, final engineering drawings, instruction manuals, equipment manuals, and list of equipment with serial numbers.

Training

Custom on-site training sessions to familiarize yourself with the new system.

Service Agreements

Service agreements custom taylored to meet your needs and budget.

Telephone Support

Toll-free telephone technical support available 24 hours per day, 7 days per week, 365 days per year. Submit service requests and immediate access to technical support technicians for basic troubleshooting. Advanced technical support engineers are available weekdays from 8 a.m. to 5 p.m. MST, excluding Federal holidays.

Web Site and E-mail Support -

Submit and monitor service requests online. E-mail technical support. Submit service requests and same business day access to expert technical support engineers for basic and advanced troubleshooting.

On-Site Preventative Maintenance -

Gather and analyze system performance. Document any issues affecting the proper operation of the equipment. Initiate service request to address identified issues. Perform manufacturer recommended equipment maintenance and available updates. Perform minor repairs and adjustments when possible. Does not include provision of consumables.